What methods of payment do you accept?

Iris Esther accepts Paypal, iDeal, Visa, Belfius, KBC/ CBC, Klarna, MasterCard, American Express and Iris Esther gift cards. Only one card may be applied per order. Your card will be charged at the time your order is placed. If you are using an Iris Esther issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in euros, including gift cards.

Is my transaction secure?

Iris Esther takes the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.

Why is my card being declined when I try to place an order?

This is likely happening because the billing address you are using does not match the billing address tied to your card. Please make sure to double check that the billing address is correct, and then try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter, and then inform me of any additional information.

How do I use a promocode?

Promo codes may be entered on the cart page. Simply type or paste your code in the box provided, and click APPLY COUPON. Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes are not valid on sale items. Promo codes do not apply to gift cards.

Where can I use my giftcard?

At this time, gift cards can only be redeemed online at IrisEsther.com. To redeem online, simply enter the code found on the back of the card as payment method on the checkout page. Only one gift card may be applied per order. If you have misplaced your gift card, please reach out to info@irisesther.com and I will be happy to look into this for you!

What are your operating hours?

Iris Esther is a small business operation. Shipments are being made on Monday and Thursday. Please contact us if your shipment is time sensitive. We will sure try to help you with this. Iris Esther is closed on Dutch National Holidays. Other moments of absence will be announced on the website.

Do you offer gift wrap?

Absolutely! Just let us know when you place your order. You are also welcome to include a gift note with your order by entering your own personal message in the box provided during the checkout process.


When can I expect my order to ship?

All orders from the shop will ship within 1-4 business days from when the order is placed from Bussum, The Netherlands.

Orders througout Europe will take 2-10 business days.

International orders (Us & World) take anywhere from 7-21 business days.

Any orders placed on Saturday or Sunday will not ship until the Monday as we do not ship orders over the weekend.

Customised prints or commisioned artwork is sent to you according to the personal order that has been received via e-mail and will be found in the written agreement and invoice.

Do you ship internationally?

We offer international shipping across the globe – simply enter your destination country during check out. Shipping costs may vary.

How can I find out the status of my order?

When your order has been send, you will receive a track and trace message via e-mail. All mail is send through PostNL.

US packages are handed by USPS

If the status of your package is unclear, please e-mail at info@irisesther.com and I will be happy to try and find out more for you.

What is Iris Esther's return policy?

Used, opened, and/or sale items cannot be returned. Unused and unopened products may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment. This includes your shipping fee.
This does not apply to personalized orders and custom artwork. Personalized orders and custom artwork are non-refundable once your order is placed.

If you wish to return an item that was gifted to you, please contact info@irisesther.com and I will be happy to help you.

My order is incomplete! What to do?

Oh no! I am so sorry this has happened. Please send me an e-mail at info@irisesther.com and I will take care of it for you.

If I mail a return, when will I be refunded?

Once I receive the returned item(s) the charges will be credited to the original method of payment in approximately 1-3 business days.

Items may be returned to:

Iris Esther.com

H.A.Lorentzweg 113

1403 EN Bussum





Shipping Customs Charges, VAT or GST

If applicable, please be aware of your country’s customs, VAT, or GST charges. It is your responsibility to pay and be aware of your country’s taxes and fees applied to the purchase of international goods. If a package is not claimed because of refusal to pay these fees and it is returned, I will contact you to discuss reshipment options and make new payment arrangements.


 Be sure to double check that your shipping address is completely correct. If for some reason your order is completed with an incorrect address, message me ASAP and so I can help you out. If a package is returned to us due to an incorrect address, I will contact you to discuss reshipment options and make new payment arrangements.

Can Iris Esther be commissioned for collaborations, pr events and magazines?

Absolutely! You are welcome to contact us with the details of your thoughts, ideas and wishes and Iris will respond to you shortly regarding your request.

Can I use any images from this website for professional or personal use?

All images on this website are sole property and copyright of IrisEsther.com and cannot be used for personal use or reproduction outside of Iris Esther.com. All illustrations (custom and template) are copyright of IrisEsther.com. and may not be reused without permission. If you have any further questions, please e-mail info@irisesther.com.

Only authorized resellers are allowed to use images from this website.

Is Iris Esther available for custom projects and collaborations?

Absolutely! As well as being a small lable, Iris Esther is available to take on custom design and illustration work on a limited basis. Please email us with details about your project and I will get back to you shortly. Some of my past clients include: Summer Gray wallpaper, Elle magazine, Cosmopolitan and CosmoGIRL!

Select your currency
EUR Euro