Shipping Policy

Welcome to Iris Esther.com! I am very happy to provide you with details about my shipping process to ensure your enchanting artworks reach you seamlessly. By shopping with me,  you agree to the following shipping policy:

1. Shipping Locations: I offer worldwide shipping. If your location is not listed, please contact us at info@irisesther.com to inquire about the possibility of shipping to your area.

• All packages are shipped through MyParcel with PostNL. All packages have a Track & Trace code.

2. Processing Time: After your order is placed, please allow 1-2 business days for me to prepare and package your art with the utmost care.

3. Shipping Time: Shipping time varies based on your location and the shipping method selected during checkout. Estimated shipping times are as follows:

• Netherlands: 1-2 Business Days
• Belgium: 1-4 Business Days
• Germany 2-4 Business Days
• Europe: 4-8 Business Days
• United States 6-9 Business Days
• Australia 8-10 Business Days
• Rest 10-25 Business Days

4. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking information to monitor the progress of your package.

5. Shipping Rates: Shipping rates are calculated based on your location and the chosen shipping method. You can view the shipping costs during the checkout process before finalizing your order.

6. Customs and Import Taxes: Any customs duties, taxes, or import fees are the responsibility of the recipient. We recommend checking with your local customs office for information on potential charges that may apply to your order.

7. Shipping Address: Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.

8. Shipping Delays: While we strive to provide accurate shipping estimates, unforeseen circumstances such as weather, holidays, or carrier delays may affect delivery times. We appreciate your understanding in such situations.

9. Damaged or Lost Shipments: In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at info@irisesther.com. We will work with you to resolve the issue promptly.

10. Contact Us: If you have any questions or concerns about my shipping policy, please feel free to contact me at info@irisesther.com.. I am here to assist you.

Thank you for choosing to shop at my small business. I am committed to deliver your cherished art with care and ensuring your shopping experience is filled with enchantment.

Sincerely, Iris Esther